Brace for Delays: Transition to CRB and EI Leaves Many Canadians Behind

The transition from the CERB to CRB and EI is not as smooth as Prime Minister Justin Trudeau assured. Many Canadians would face delays in benefits payments as the CRA and Service Canada fill the cracks.

| More on:

The last week was a busy time for the Canada Revenue Agency (CRA) and Service Canada (SC) as thousands of Canadians applied for the Canada Recovery Benefit (CRB). As per Prime Minister Justin Trudeau, around 240,000 Canadians applied for the CRB on the first day. But there was a technical glitch in the CRA system that scans through various data sets to validate the eligibility of the applicant. In the end, most applicants got a message that they are not eligible for the CRB.

The transition to CRB and EI is leaving many Canadians behind

While the CRA fixes the issue, the transition from Canada Emergency Response Benefit (CERB) to CRB and Employment Insurance (EI) ain’t that smooth. Many people are slipping through the cracks. The Canadians who are being left behind are the ones who have used up their entire EI. What’s all this chaos?

The Justin Trudeau government divided the workload of CERB replacements; the CRA will look after the CRB and SC will look after the EI. While the plan was good, the implementation was flawed. The CRB is for those who don’t have an EI or have exhausted their EI.

The CRA systems that verify the CRB eligibility don’t seem to have the updated EI status of all applicants. Hence, the system is treating people who have been receiving EI before the pandemic as eligible for EI and not for CRB. The CRA agents are asking beneficiaries to get a letter from SC about the status of their EI. This information should have been shared between the CRA and SC internally, rather than asking beneficiaries to get the information.

The SC is all worked up with the large inflow of EI claims both online and over the phone. While it is working to process the EI claims, it is also burdened with letter requests from Canadians who have exhausted their EI.

Delays in CRB and EI

Firstly, Canadians are already receiving the CRB and EI after the end of the benefit period. The system glitch and all the additional documentation could delay the benefit payments until November. The CRA has not revealed how many CRB applications it received. But it stated that it has approved 497,100 applications as of October 14. These could probably be the ones who don’t have EI at all.

Another segment of the population that could face delays in receiving CRB is gig and contract workers. The CRA might hold back their CRB application for validation and demand income proof like invoice or payment receipts. The validation could delay their CRB payment by as much as four weeks.

Tackle the benefits delays with investments 

Those who have been relying on the CRB for their daily expenses are frustrated. If you recollect, investors panicked due to the uncertainty around the CRB and withdrew some of their investments to pay their October bills. Hence, the TSX Composite Index fell 5.3% in the first 20 days of September.

If you had invested $400 from your first $2,000 CERB payment in a growth stock like Lightspeed POS (TSX:LSPD)(NYSE:LSPD), by now you would now have $1,000 in your account. And if you invested through the Tax-Free Savings Account (TFSA), this money would be exempt from taxes. You can encash this $1,000 and get by the two-week delay.

Make the most of the CRA cash benefits

If you used up all your CERB money back then, you could use the CRB to plan ahead and avoid a similar situation in the future. I understand the first two CRB payments of $1,800 would go into paying overdue bills. But from the third $900 CRB payment, you could set aside $50 and put it in Lightspeed stock. It still has the growth potential and can grow another double-digit in the coming year.

Lightspeed’s new and improved omnichannel solutions will help retailers and restaurants go back to business in the COVID-19 economy. The post-pandemic economy would accelerate its revenue growth beyond 50% and drive the stock price.

Should you invest $1,000 in BCE right now?

Before you buy stock in BCE, consider this:

The Motley Fool Stock Advisor Canada analyst team just identified what they believe are the Top Stocks for 2025 and Beyond for investors to buy now… and BCE wasn’t one of them. The Top Stocks that made the cut could potentially produce monster returns in the coming years.

Consider MercadoLibre, which we first recommended on January 8, 2014 ... if you invested $1,000 in the “eBay of Latin America” at the time of our recommendation, you’d have $21,345.77!*

Stock Advisor Canada provides investors with an easy-to-follow blueprint for success, including guidance on building a portfolio, regular updates from analysts, and two new stock picks each month – one from Canada and one from the U.S. The Stock Advisor Canada service has outperformed the return of S&P/TSX Composite Index by 24 percentage points since 2013*.

See the Top Stocks * Returns as of 4/21/25

This article represents the opinion of the writer, who may disagree with the “official” recommendation position of a Motley Fool premium service or advisor. We’re Motley! Questioning an investing thesis — even one of our own — helps us all think critically about investing and make decisions that help us become smarter, happier, and richer, so we sometimes publish articles that may not be in line with recommendations, rankings or other content.

Fool contributor Puja Tayal has no position in any of the stocks mentioned. The Motley Fool owns shares of Lightspeed POS Inc.

Confidently Navigate Market Volatility: Claim Your Free Report!

Feeling uneasy about the ups and downs of the stock market lately? You’re not alone. At The Motley Fool Canada, we get it — and we’re here to help. We’ve crafted an essential guide designed to help you through these uncertain times: "5-Step Checklist: How to Prepare Your Portfolio for Volatility."

Don't miss out on this opportunity for peace of mind. Just click below to learn how to receive your complimentary report today!

Get Our Free Report Today

More on Tech Stocks

Tech Stocks

The Smartest Tech Stock to Buy With $4,000 Right Now

Down almost 50% from all-time highs, this tech stock offers significant upside potential to shareholders in May 2025.

Read more »

Income and growth financial chart
Tech Stocks

2 Canadian Stocks That Could Turn $10,000 Into $100,000

If you're looking for growth and income, these two are some of the best options out there.

Read more »

money goes up and down in balance
Tech Stocks

1 Magnificent Tech Stock Down 27% to Buy and Hold Forever

Alphabet (NASDAQ:GOOG)(NASDAQ:GOOGL) is starting to look severely undervalued after its latest drop!

Read more »

ways to boost income
Tech Stocks

1 Undervalued TSX Stock Down 18% to Buy and Hold

This TSX stock remains down but is due for a huge comeback for investors.

Read more »

grow money, wealth build
Tech Stocks

This TSX Stock Down 20% Could Triple Your Money by 2028

Down 20% from its 52-week high, this TSX stock is positioned to more than triple investor returns over the next…

Read more »

money goes up and down in balance
Tech Stocks

The Smartest Canadian Stock to Buy With $600 Right Now

The Canadian stock market has some big winners trading at discounted share prices, ripe for the taking, and here’s one…

Read more »

Muscles Drawn On Black board
Dividend Stocks

The Best Canadian Stocks to Buy Right Away With $4,000

Seeking strength from your investments? Then these are the three stocks to consider first.

Read more »

Investor wonders if it's safe to buy stocks now
Tech Stocks

Where Will BlackBerry Be in 4 Years?

With fresh partnerships and a tighter focus, BlackBerry is trying to lay the foundation for long-term growth.

Read more »